Client Care - Are You Taking Care Of Your Customers And Clients?
Do you take the time to connect with each of your clients in a personal way? Working online and having an internet business does not mean that it will all work automatically. Even though you put systems into place to automate the entire process of selling your products and services, the real success will come when you are willing to make it more personal.
During the past year I made many online purchases. It was interesting to see the contrast between the people who understand marketing and relationships and those who do not. This can mean the difference between success and failure on the internet.
In one case, I purchased a digital package of audio files. I had difficulty downloading them, and wrote to the email where I had purchased. This turned out to be an email that no one read. I went to the website for contact information. They had a ticket support system in place, but you had to register to use it and include lots of unnecessary information just to submit a ticket. I completed the process, but never heard back from them. The following week the same people were promoting more products. I wrote to another email address and still did not hear back from them. I finally called my credit card company and
Continue reading "Client Care - Are You Taking Care Of Your Customers And Clients?" »

